Help Center
All your questions about 7j78 answered here
From making deposits to VIP cashback, casino games, and verification — whatever you want to know about 7j78, you will find all the answers on this page in plain English.
Whether you are new to 7j78 or a long-time member, it is perfectly natural to have questions about your account, payments, games, or VIP benefits from time to time. This FAQ page is organised into four sections: VIP & Cashback, Casino & Table Games, Deposits, and Verification & Documents. Every answer is written in line with 7j78's own policies, so you can find a quick solution without contacting support. That said, if you still have a question, our 24/7 live chat is always ready.
VIP & Cashback
7j78 has four VIP tiers in total. Bronze offers up to 0.3% cashback per week, Silver up to 0.6%, Gold up to 0.9%, and the highest tier, Platinum, offers up to 1.2% cashback per week. Each tier also comes with its own set of exclusive benefits.
Your VIP tier advances based on how regularly you play and how active you are on the platform. The more consistently you play and stay active, the greater your chances of moving up faster. You can climb step by step from Bronze through Silver, Gold, and all the way to Platinum at the top. Contact the 7j78 support team to find out the exact criteria.
Your weekly cashback is calculated as a fixed percentage of your total bets placed during that week. Once the week ends, the cashback amount is credited to your account based on your tier. The higher your tier from Bronze to Platinum, the higher the percentage. The support team can confirm the exact day and time the cashback is credited.
Platinum is the highest VIP level at 7j78. At this level, you receive up to 1.2% weekly cashback along with priority customer support, access to special promotions, and personalised offers. Platinum members are generally first in line for support responses and have the opportunity to take part in exclusive events.
Yes, if you remain inactive for an extended period or there is no regular activity on the platform, your VIP level may be reviewed. However, this depends on 7j78's specific VIP policy. To find out your current level and what to expect going forward, reach out directly via our live chat — they can check your account details and give you an accurate answer.
Casino & Table Games
Roulette features a spinning wheel with numbers 1 to 36 and a zero (0). You can bet on a specific number, a colour (red/black), odd/even, or a group of numbers. If the ball lands on what you chose, you win. Betting on a single number has a lower chance of winning but a higher payout; betting on a colour or odd/even has a higher chance but a lower payout. Starting with small bets is the sensible approach.
7j78's live casino runs on fully real-time video streaming through top providers such as Evolution Gaming and Ezugi. A real dealer deals cards or spins the roulette wheel at a physical table, and you watch it all live on your screen. You can also interact with the dealer via the chat option. Nothing is pre-recorded — every round is completely live.
Teen Patti is a popular South Asian card game played with three cards. Each player receives three cards, and the player with the strongest hand wins — the highest hand is three of the same card (Trail). Andar Bahar is simpler: one card is placed in the middle, then cards are dealt alternately to the left (Andar) and right (Bahar) sides — you bet on which side a matching card will appear on first. Both games are easy to play on mobile.
In baccarat, both 'Player' and 'Banker' receive a two-card hand, and the side whose points are closest to 9 wins. You can bet on either side or on a 'Tie'. Statistically, the 'Banker' has a slightly higher chance of winning, so a small commission is deducted when the Banker wins. There is no commission on a 'Player' bet. A 'Tie' bet offers the highest payout but has the lowest probability.
Yes, 7j78's live casino works fully in a mobile browser. There is no need to download a separate app — you can play directly from any modern smartphone browser. Keep a stable internet connection for the best experience. Because of the live video streaming, Wi-Fi or 4G works best.
Deposits
7j78 currently supports deposits through three mobile banking methods: bKash, Nagad, and Rocket. Note that Rocket is the mobile wallet service from Dutch-Bangla Bank. All three methods are fast, secure, and widely available across Bangladesh. Use the relevant app or USSD code to make a deposit.
The minimum deposit amount for each payment method is ৳100. This applies equally to bKash, Nagad, and Rocket. Starting with a small amount is a good way to get familiar with the platform. If you want to take advantage of the welcome bonus, consider how much you deposit for the first time.
7j78 itself does not charge any deposit fee. However, your mobile banking service (bKash, Nagad, or Rocket) may apply transaction charges according to their own policies. These charges depend on the terms of the relevant mobile banking app and are outside 7j78's control. Check your wallet app for any applicable charges before making a deposit.
Deposits usually reflect within a few minutes. If more than 15 to 20 minutes have passed and the amount still has not been credited, first check your mobile banking app for a transaction confirmation message. Then contact 7j78's live chat and provide the transaction date, time, amount, and transaction ID. The support team will resolve the issue promptly.
To deposit with Nagad, go to 7j78's payment page and select the Nagad option. Enter the amount and send money to the displayed payment number using the Nagad app or USSD (*167#). Once the payment is complete, save the Nagad confirmation message. If any issue arises, show that message to support.
Verification & Documents
Identity verification is carried out to ensure the security and fairness of the platform. It prevents unauthorised account use, financial fraud, and participation by minors. Once verification is complete, your account becomes more secure and you can use all features, including withdrawals, without interruption. It is done in your own interest.
7j78 may request verification at the time of your first large withdrawal or when significant activity is detected on your account. In some cases, you are given the option to complete verification right after registration. The sooner you complete it, the less likely you are to experience any delay at the time of withdrawal. It is a one-time process — once done, you do not need to do it again.
A National ID card (NID) is generally the most widely accepted document and is the simplest option for users in Bangladesh. A passport or driving licence may also be considered in certain cases. Photos or scans of the document must be clear and complete. The support team will guide you on which documents are accepted and how to submit them.
If your verification is rejected, the support team will usually let you know the reason. Common reasons include a blurry or partial image, an expired document, or a name mismatch. First understand the reason, then try again with the correct document. If you run into difficulties, contact live chat directly — the support team will help make the process easier.
Yes, this is very important. The name on your 7j78 account and the name registered on your bKash, Nagad, or Rocket wallet must be exactly the same. If the names do not match, you may encounter problems at the time of withdrawal or your payment may be held. Enter your correct full name at the time of registration to avoid any complications later.
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